Frequently Asked Questions
Everything you need to know about your Atelier NEORAH experience.
How long does shipping take for my order?
Standard domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days. All orders include a tracking number sent via email.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please visit our Returns Portal to start a request for a refund or size exchange.
How do I ensure I choose the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against a similar garment you already own for the perfect fit.
What payment methods do you accept?
Atelier NEORAH accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.
Where are your garments manufactured?
Our collections are ethically produced in boutique ateliers that prioritize fair labor practices and high-quality craftsmanship, using premium fabrics sourced from sustainable mills.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.