Returns & Exchanges
At Atelier NEORAH, we want you to be completely satisfied with your purchase. If your garment isn't a perfect fit, you can return or exchange any unworn item with original tags within 14 days of delivery.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the items in their original Atelier NEORAH packaging, ensuring all designer tags and hygiene seals remain intact.
Ship the Item
Affix the prepaid shipping label provided in your portal confirmation and drop off the package at any authorized courier location.
Quality Inspection & Refund
Once our atelier receives and inspects the return, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing